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No, you do not have to be registered to make a purchase. However, you do need to provide the useful information for shipping and invoicing. You will need the invoice for tax deduction purposes.

By registering, you will be granted easy access to your order and to all relevant information in the My Account area.

Personal information provided during registration (e.g. shipping address) may be modified at a later stage.

You can ask for a new password directly from the LOG IN page. Just enter the email address you used to register. The instructions for the new password will be automatically sent to that email address.

To change the email address associated with your account, access the “My Account” area and click on “Email & Password”.  Now you can modify all the data regarding your registration

If you purchased Aquolab directly on the website you can ask for a copy of the invoice. Access the My Account area and then the order for which you would like a copy of the invoice.

You need the invoice or receipt for your purchase. If you have that, follow the instructions to fill in the income statement form.  Aquolab is an electro-medical device and can be added as an expense in the relevant medical expenses section.

If you used a credit card or PayPal account to make the purchase, the refund will be credited directly on the credit card or PayPal account used. If you paid with wire transfer, please send us your full bank details directly using the withdrawal form in the My Account area in the “my orders” section.

Aquolab devices are covered by a 2-year warranty from the date of purchase. To  enjoy the free repair service you must have the receipt or purchase invoice.

The warranty does not cover faults caused by accidents, negligence, improper use, failure to follow product’s instructions, limescale, improper maintenance, normal wear and tear, use with inadequate voltage (boats or motor homes or countries with different mains systems), unauthorised alterations of the product, fire, lightning, floods or other external causes.

If the three LEDs (Basic Version) light up simultaneously or if the LCD display indicates the need for ordinary maintenance you need to do the anti-limescale treatment with the specific vial that you can purchase directly on the website. The anti-limescale treatment is important both to profit from the benefits of Aquolab and to be able to enjoy the warranty.

If the malfunctioning does not involve the anti-limescale treatment, follow the instructions on the user’s manual (download manual) and, if the problem continues, contact Aquolab at 02-36686416 from 9 am to 12 pm from Monday to Friday or send an email to assistenza@aquolab.com

The kit is available in the “Buy” section of the website. Each pack includes 3 water softener vials specific for Aquolab devices. Buy water softener

Aquolab devices are covered by a 2-year warranty from the date of purchase. Within this period repairs are free of charge: you must have the receipt or purchase invoice.

If the device is no longer covered by the warranty, we can still repair it with costs borne by the client. The cost of repairing will be communicated to the client for approval.

In case of breaking or malfunctioning that cannot be fixed following the instructions on the user’s manual (link) contact Aquolab at 02-36686416 from 9 am to 12 pm from Monday to Friday or send an email at assistenza@aquolab.com

For further information, visit the Warranty page.

To place a purchase order, you need to be registered and logged in.

You can visualize and choose the products you want to buy before logging in. However, to complete the purchase you will be asked to log in.

To log in, you must be registered and have a valid username and password.

Personal information provided during registration (e.g. shipping address) may be modified at a later stage.

Yes. If your order has not been shipped yet, you can ask to cancel it directly from the order section in the My Account area.

Access the “My Account” area, select the order you wish to cancel and click on “Cancel order”. If you have paid in advance, you will be reimbursed. If you paid with credit card or PayPal, we will request the cancellation of the transaction and the amount debited will be refunded. The time to availability of the amount depends exclusively on the banking system and may be as long as the scheduled deadline (24th day from the date of authorization).

If the order has already been shipped, you can return the product upon receipt of the goods delivered by clicking on “Return Order” in the order details

You can request to modify the invoice within the first 10 days of the month following the month of issuance.

Send the request to: amministrazione@aquolab.com with order number and invoice number, and information detail for the new invoice.

You can track your shipment in the order details in the My Account area and clicking on the shipment number link

You can check the status of your order at all times by accessing the My Account area and order details.