RIGHT OF WITHDRAWAL LEGISLATION

N.B. The right of withdrawal may be enjoyed only by consumers, namely by individuals having made the purchase for purposes not imputable to their professional, entrepreneurial or handicraft activity (purchase as private citizens).

 

Information on the exercise of the right of withdrawal

STANDARD WITHDRAWAL INSTRUCTIONS

Right of withdrawal

If you placed an order for a physical product, you may withdraw from the contract, without apparent reason, within 14 days Il periodo di recesso scade dopo 14 giorni:

  • a) in the event of a sales contract covering only one item, from the day in which you or a third party appointed by you, other than the courier, take physical possession of the goods; or
  • b) in the event of a sales contract covering multiple items, ordered with one cumulative order and shipped separately, from the day in which you or a third party appointed by you, other than the courier, take physical possession of the last item received; or
  • c) in the event of a sales contract covering an item consisting of multiple batches or pieces, from the day in which you or a third party appointed by you, other than the courier, take physical possession of the last batch or piece;;
  • d) in the event of a service contract, from the day in which the contract is signed.

To exercise the right of withdrawal on any product or service purchased through our website www.aquolab.com, you shall communicate to us (at the following address: EB2C S.r.l., via Montevideo 13, 20144 Milan (MI), email: recesso@aquolab.com) your decision to withdraw from this contract with an explicit statement (for example with a letter sent via mail, fax or email). To this end, you can use the standard withdrawal form annexed, although this is not compulsory..

You may also fill in and send the “withdrawal form” via the website aquolab.it by logging in and accessing the order from which you wish to withdraw. If you choose this option, you will promptly receive confirmation of receipt of the withdrawal in a durable format (for example via email)..

To fulfil the withdrawal terms, simply send us a communication on the exercise of the right to withdraw before the end of said period.

Effect of the withdrawal

If you withdraw from this contract, all payments made in our favour will be reimbursed, including any shipping costs (including any additional costs), without unjustified delay and, in any case, within no later than 14 days from the day in which we received communication of your decision to withdraw from this contract. The reimbursement shall be made using the same method of payment used for the initial transaction, unless otherwise expressly agreed by you; in any case, you shall not incur in any costs arising from the reimbursement..

If you have purchased a product, the reimbursement may be suspended until we receive the goods or until proof on your part that the goods have been shipped back, if at an earlier date..

If you purchased a product, please return the goods at the following address: EB2C S.r.l., via Montevideo 13, 20144 Milan (MI), without unjustified delay and in any case within 14 days from the date in which you communicated to us your withdrawal from this contract. The term is fulfilled if you ship back the goods before the end of the 14-day period..

Direct costs for returning the goods shall be borne by you. Goods may be returned via mail or express courier

In any case, you shall be liable only for a decrease in the value of the goods deriving from handling the good in a different way than that necessary to establish its nature, features and functioning..

Download the withdrawal form in PDF format

Valid only for orders shipped by EB2C srl..